Dixon Civil Defense offers extended support options for all software development projects. This includes access to the Dixon Civil Defense support ticket system. Clients can submit a ticket for any question, error, or other issue regarding a completed development project for timely and accurate support.
Package Pricing
Extended Support Packages for Completed WebEOC and ArcGIS Online Projects
Monthly Support
$199
/ Month
Monthly support for completed development projects; includes support ticket system access and can be renewed each month
Support ticket system access
WebEOC board troubleshooting
ArcGIS web app troubleshooting
DesignStudio troubleshooting
Yearly Support
$1,999
/ Year
Monthly support for completed development projects; includes support ticket system access for twelve months and can be renewed each year
Support ticket system access
WebEOC board troubleshooting
ArcGIS web app troubleshooting
DesignStudio troubleshooting
FAQs
Answers to Common Client Questions
What type of assistance is included with an extended support package?
Examples of support services include diagnosing and resolving WebEOC board errors, correcting ArcGIS Online web app performance issues, fixing integration problems—such as with the ArcGIS Extension plugin—and minor configuration requests or tweaks.
Are support packages tied to a specific project?
While support packages are generally linked to a specific development project for billing purposes, extended support is applied on a per-client basis. For example, if a client has contracted with Dixon Civl Defense two separate times for WebEOC boards, one extended support package will cover all of the boards developed during those two projects.
Is there a difference between the monthly and yearly package?
There’s no difference between the monthly and yearly extended support package in terms of offerings. The yearly package offers a 16% discount over the monthly package.
How can I request extended support?
Extended support is typically added to a software development contract. Otherwise, a support contract can be drafted and signed at any point after the completion of a development project.
What’s not included in an extended support package?
Any boards, web apps, or resources previously installed by the client or by other parties are not eligible for support.